You have launched your prepaid-meter solution. Where are you with this operation?
In order to improve the relationship with our customers, to allow them to gain autonomy and have control over their electricity consumption, the prepaid solution was offered to them, first in an experimental phase in 2017/2018 in Douala South, then on a wider scale since 2019.
The introduction and popularization of smart prepaid meters is part of the process to modernize and improve electrical service in Cameroon. In so doing, Eneo is also meeting one of the commitments made to the government in 2018, as part of the extension of its concession, namely to modernize and secure the metering equipment.
With more than 20 000 prepayment meters installed to date, the company offers comfort and safety to its customers. More than ever, during the COVID-19 crisis, for example, customers can benefit from electricity without physical interactions with any Eneo staff. They can even buy energy via Orange Money, MTN Mobile Money, AfrikPay, UBA, Yup ..., without having to move around.
Customers are spared of the many inconveniences related to meter reading, distribution of bills, surprise of high bills at the end of the month, and disconnections for unpaid bills.
In addition, this metering method solves the problem of joined bills for a group living in the same premises or the same building, especially since each household now has a unit that allows it to manage its electricity consumption.
According to a 2014 World Bank report, “prepaid energy management systems are generally welcome by users: they see their expenses decrease, they know the amount of energy they will receive, which allows them better plan their consumption and spending, and are less exposed to energy restrictions.”