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Cut of network without information

In case of power cut, Eneo Cameroon shall be required to inform customers under the following the conditions:

  • If the power cut is justified by works on the network; Eneo Cameroon is required to first inform affected customers through the press within a period of at least 72 hours prior to the execution of the said work;
  • If the power cut is due to external incidents or events (line tripping, atmospheric disturbances, accidents, network collapses, or any other fortuitous event outside the control of Eneo Cameroon); Eneo Cameroon will be required to inform any customer upon request, about the origin of the power cut within 72 hours of receipt of the request.

In case of power failure, dial the Customer Care Eneo on 8010


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