What is the procedure as far as control is concerned? Do you always pick the customers that you suspect of tampering at their premises? 

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The control of installations is governed by the Rules of Service in its article 13, and by the control directive for electrical installations and establishment of regularization bills. Two operational strategies are applied:  combing and targeting.

We carry out systematic scanning in the various operational areas of the company. The visit of a control team to a customer’s premises does not always result, à priori, from a suspicion of fraud.

Teams, made up generally of two persons, arrive, introduce themselves, request for access to the installations. They proceed with inspections in the presence of the customer or his representative. The inspection is first visual, then, where necessary, it moves on to the opening of the meter. At the end, the controllers establish whether there is an anomaly or not. There are several types of anomalies, and the control teams always indicate the type detected on the post-control form.

The legislator has given the right to the customer to request for, where necessary, a counter-expertise.

Furthermore, strict instructions are always given to control teams to be polite, to show respect and to be professional throughout these operations. Any proven breach is subject to disciplinary sanctions.