Some customers point an accusing finger at the Eneo control teams who blame landlords whose tenants get power supply from other sources. You call them parallel connections. These landlords say they do not understand why they are being blamed for their tenant's decision to get power supply from their neighbors.
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These landlords say they do not understand why they are being blamed for their tenant's decision to get power supply from their neighbors.
The concession agreement between Eneo and the State of Cameroon stipulates in its article 11 relating to the right of the Concession Holder that the User:
- Is bound to respect the exclusive distribution right of Eneo on its Distribution Perimeter as defined in article 3 of these Rules. Consequently, Users are strictly prohibited from distributing electrical energy beyond the Eneo supply point;
- Cannot perform any operation on the connection upstream of a supply point (bypasses, disassembly, etc.);
- Cannot transfer electricity or supply it to a third party outside the property served.
Each compound or building can only have one connection. The connection is made in the name of the owner. From this connection, we can derive as many additional panels as the owner wishes for the different apartments or studios. The landlord of a compound will therefore prevent his tenants from getting power supply from parallel connections. It is up to him to request additional panels for his apartments/tenants, to enforce the rule of one apartment or house/one subscription/one meter.
In the event of non-compliance with these provisions, the User is liable to suspension of his power supply, or to the removal of the connection, and to penalties.
In addition, article 3 relating to the distribution perimeter stipulates that in accordance with the concession, Eneo be authorized to distribute electrical energy to Users exclusively within the entire Distribution Perimeter.
