Before installing a new meter at a customer's premises, shouldn't Eneo conduct a test, in the presence of the customer, to clear any doubts by both parties?
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At Eneo, the installation of a new meter is done in strict compliance with the provisions of the Rules of Service, in the presence of the subscriber or his representative. It consists in verifying the physical integrity of the meter (presence of seals, traces of tampering, etc.), followed by its commissioning; a joint report on its proper functioning and verification of the installation/initial index. It is materialized with the issuance of the jointly signed commitment form, while a copy is given to the customer, who must keep it carefully.