Eneo is increasingly connecting households and businesses, about 90 000 on average every year; a performance that is above the goals set by the Government within the framework of the concession agreement. However, certain customers complain that they receive their first bills after several months. What is the situation and what are you putting in place?

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We understand customers who complain when they receive their first bills late. Therefore, we grant commercial facilities to customers who find themselves in this situation, for convenience.

However, we are working at limiting this type of risk that is relatively marginal. Through several reforms, we have been able to increase to over 95% the rate of first bills issued to customers within the deadline prescribed by the Electricity Rules of Service, i.e., 03 months.

For example, we have just put in place a reinforced measure to track all operations to be carried out by the various teams that intervene in the process related to the issuance of the first consumption bill. This includes an internal objective to reduce this deadline to one or two months.

Furthermore, as with all billing-related cases, the customer can contact Eneo through MyEasylight. Our monitoring mechanism that we are about improving on makes it possible to examine cases and provide solutions.