What is Eneo doing to improve on making bills available to customers?

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Bills could be deposited at an absent customer’s premises and the house help fails to inform them. The wind could blow it away from the box at the entrance; or it could be left rather at a neighbor’s house. These are realities in the field, which can lead to misunderstandings. We regret that.

Aware of these situations, we have increased channels (physical and digital) to reduce, to the lowest level possible, the probability for a customer to miss his consumption bill. We communicate on this regularly.

Presently, we strongly encourage our customers to subscribe to our online agency, MyEasylight, where they can select to receive their bills online, in their customer space, including a history of their last 12 bills.

SMS on information and availability of bills are sent to customers every month. To this end, we need to have their correct telephone numbers.

With regard to the dematerialization of billing, we are going one-step further. Our IT teams have just developed a more practical solution. Customers, who request it, can now directly receive their bills electronically. Three reception channels are available: SMS, WhatsApp and E-mail. Those who have subscribed receive their bills automatically, once available, without any action. For those who have not subscribed, their bills, in a dematerialized format, are also available. They can consult them through SMS, WhatsApp and Web. Our customers, like most Cameroonians, are increasingly using WhatsApp, SMS and E-mail. We strongly urge them to choose one of these channels to help us in simplifying their relations with us. These platforms we recommend have the advantage of allowing for both the reception of dematerialized bills, downloading of Eneo receipt in due form, wherever the customer has paid.